Shipping policy

Standard delivery is with Parcel Force. Parcel Forces is owned by Royal Mail and we cannot be held responsible for any delivery issues one the products leave our premises.

As of August 2024 Parcel Forces prices are as follows;

Express 24, delivery the next day and is £2.40 per item, minimum consignment is £4.55
Express 10, delivery the next day by 10am and is £5.50 per item, minimum consignment is £7.70

The largest single box size is a 6ft Christmas tree.  When picking and packing orders we try at all times to help save you delivery charges by packing smaller items into larger boxes, if there is room.

Once the order is dispatch you will be informed of a tracking number by text and email, directly from Parcel Force.

Dedicated Courier is with Cargo 2 Go and may be selected as your preference at the time of ordering in the “Order Special Instructions”.  You will need your own account with Cargo 2 go to use this service.  If you book in a Cargo 2 Go collection you must inform us of the time and date so we can ensure your order is ready in time. Unless specifically arranged and confirmed in advance, Cargo 2 Go should not be booked in before 12 noon for same day orders and deliveries. The latest collection for Cargo 2 Go is 5pm.

Parcel Force Pallets can be selected for larger orders for mainland UK only. This may be more cost effective for larger orders.  A pallet size is 1220mm x 1200mm and can be 2400 high with a maximum weight of 1200kg.  As of August 2024 the cost of a pallet is £62 plus 16% fuel surcharge.

COLLECTIONS: Goods can be collected only if you clearly agree this on your order under the “Order Special Instructions” section. You must specify the date and time of collection. You may change this this date and time off collection after placing the order as long as its 24 hours before this date and time.  After this date, and for “no show” collections we will restock the items and charge a 5% restocking fee. The latest time for collection is 5pm, unless specifically arranged and agreed in advance.

It is important that people collecting are capable of loading your vehicle with us and have the authority to check the order.